Orders and Shipping

Orders are processed within 1-4 business days (we do not ship on weekends or holidays). Orders placed after noon EST on Friday’s and over the weekend will be processed within 1-4 days from the following Monday. We will always email you an order confirmation with tracking information unless you choose local pick-up. Please note all prices are in USD. We are working towards creating a location-specific web feature which will ofter Canadian pricing to those in Canada.

Canada

Shipping within Canada takes an estimated 1-3 business days depending on location. We offer free shipping on orders over $95. We use Canada Post service for all deliveries and will ship based on the method you select from the available options at checkout.

Local pickup is available in Toronto, Ontario only.

USA

Shipping to USA takes 2-5 business days depending on location. We offer free shipping on orders over $95. We use Canada Post and FedEx for all deliveries and will ship based on the method you select from the available options at checkout.

Be aware that packages may be subject to duties and customs fees which are not calculated at check out. Rainbo has no control over these fees and they will be billed upon delivery. Please contact your local customs office to determine fees ahead of time.

International

We ship to Australia, New Zealand, France, and the U.K. and we're working on other locations. Please email us if you'd like us to ship to your area!

Shipping Internationally takes 6-10 business days depending on location. We use Canada Post and FedEx for all deliveries and will ship based on the method you select from the available options at checkout.

Be aware that international packages may be subject to duties and customs fees which are not calculated at check out. Rainbo has no control over these fees and they will be billed upon delivery. Please contact your local customs office to determine fees ahead of time.

Our Return Policy

We want you to love your Rainbo products and our mushrooms wholeheartedly.

If any of our products do not meet your expectations, we want to know. Please email info@rainbo.com, and include your order number and a description of the reason for the desired return.

Once we've connected over email, return the product to us for a full refund of the purchase price (less shipping charges). Our shipping address will be provided via email. Once we receive the item(s), we can provide a refund on the payment method you used to purchase (we do not provide a return shipping label). 

To receive a full refund to the original payment method used, orders must be returned within 30 days of the delivery date. 

We will gladly refund the purchase price of your unopened, returned product in full within sixty 60 days of the original purchase date.